Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how labet8 ("labet8," "we," "us," or "our") collects, processes, stores, and protects the personal information of users ("you," "Player," or "User") who access or use the labet8 online gaming platform at labet8.app and any associated mobile applications or services.

labet8 is committed to complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). We are also guided by the data protection requirements of the Philippine Amusement and Gaming Corporation (PAGCOR) as they apply to licensed online gaming operators.

This Policy applies to all personal data collected through your use of labet8, whether you are a registered player, a visitor browsing the platform, or a person who contacts labet8 for support. Please read this Policy carefully. If you do not agree with any part of this Policy, you should not use labet8.

2. Personal Data We Collect

labet8 collects the following categories of personal data from players and users:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (such as PhilSys ID number, passport number, driver's license number, or UMID number).
• Contact Data: Philippine mobile number, email address, and residential address (including city, province, and postal code).
• Account Data: labet8 username, account registration date, account status, and login history.
• Financial Data: Payment method type (e.g., GCash, PayMaya, BPI, BDO, Metrobank), transaction history, deposit amounts, withdrawal amounts, and account balance history. labet8 does not store full payment credentials.
• Gaming Data: Game history, bet amounts, win/loss records, session duration, and bonus usage history.
• Technical Data: IP address, device type, browser type and version, operating system, and session identifiers.
• Communications Data: Records of your communications with labet8 customer support, including live chat transcripts and support ticket history.
• Verification Data: Copies of identity documents and proof of address submitted for KYC verification purposes.

3. How We Collect Your Data

labet8 collects personal data through the following means:

• Direct Collection: Information you provide when registering a labet8 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access labet8, including through cookies, server logs, and similar technologies. See Section 8 for more details on cookies.
• Third-Party Sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment confirmation data from payment processors. All third-party data sources used by labet8 operate under appropriate data processing agreements.

4. How We Use Your Personal Data

labet8 uses your personal data for the following purposes:

• To create, verify, and manage your labet8 player account.
• To process deposits, withdrawals, and other financial transactions on the labet8 platform.
• To verify your identity and age (21+) in compliance with PAGCOR licensing requirements and Philippine anti-money laundering regulations.
• To provide customer support and respond to your inquiries and complaints.
• To detect, investigate, and prevent fraud, money laundering, and other illegal or prohibited activities on labet8.
• To personalize your labet8 gaming experience and provide relevant game recommendations.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you marketing communications about labet8 promotions, bonuses, and new games, where you have consented to receive such communications.
• To comply with applicable Philippine laws, PAGCOR regulations, and court orders or regulatory directives.
• To analyze platform usage and improve labet8's services, games, and user experience.
• To support responsible gaming measures, including monitoring for signs of problem gambling and enforcing self-exclusion requests.

5. Legal Basis for Processing

labet8 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our obligations under the labet8 Terms & Conditions, including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) requirements, and tax reporting obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

labet8 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. labet8 may share your personal data with the following categories of recipients, strictly as necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions.
• KYC & Identity Verification Providers: Third-party identity verification services used to confirm your identity and age in compliance with PAGCOR requirements.
• Fraud Prevention & Security Partners: Service providers that assist labet8 in detecting and preventing fraud, money laundering, and other prohibited activities.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or regulatory directive.
• IT & Infrastructure Providers: Cloud hosting, data storage, and platform infrastructure providers operating under data processing agreements with labet8.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by labet8, subject to professional confidentiality obligations.

All third parties with whom labet8 shares personal data are required to process such data only for the specified purpose and in accordance with applicable Philippine data protection law.

7. Data Retention

labet8 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specific retention periods applicable to labet8 include:

• Account Data: Retained for the duration of your labet8 account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act and PAGCOR regulations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years following withdrawal of consent.

When personal data is no longer required, labet8 will securely delete or anonymize it in accordance with our data disposal procedures.

8. Cookies & Tracking Technologies

labet8 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies used by labet8 include:

• Strictly Necessary Cookies: Essential for the operation of labet8, including session management, authentication, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Used to collect anonymized data about how players use labet8, helping us identify and fix technical issues and improve platform performance.
• Functional Cookies: Used to remember your preferences, such as language settings and game display options, to provide a more personalized experience.

labet8 does not use third-party advertising cookies or cross-site behavioral tracking technologies. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use labet8.

9. Data Security

labet8 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• AES-256 encryption for data at rest and TLS 1.3 encryption for data in transit.
• Multi-factor authentication requirements for labet8 administrative systems.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls limiting personal data access to authorized personnel on a need-to-know basis.
• Employee data protection training and confidentiality obligations.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that poses a risk to your rights and freedoms, labet8 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Philippine Data Privacy Act.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by labet8:

• Right to be Informed: The right to be informed about how labet8 collects and processes your personal data, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data labet8 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to labet8's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe labet8 has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact labet8's Data Protection Officer via the support contact details in Section 14. labet8 will respond to all verified data rights requests within thirty (30) days of receipt.

11. Children's Privacy

labet8 is strictly an adult gaming platform. We do not knowingly collect personal data from persons under 21 years of age. The minimum age to register and use labet8 is 21 years, in compliance with Philippine gaming regulations. If labet8 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe your child has registered on labet8, please contact our support team immediately using the contact details in Section 14. labet8 takes underage access seriously and cooperates fully with parents, guardians, and regulatory authorities in addressing such cases.

12. International Data Transfers

labet8 primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines, for example where labet8 uses internationally hosted cloud infrastructure or engages specialist technology providers.

Where personal data is transferred outside the Philippines, labet8 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. Such safeguards may include data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission, or transfers to jurisdictions recognized as providing an adequate level of data protection.

labet8 will not transfer your personal data to any jurisdiction or recipient that cannot provide adequate data protection guarantees consistent with Philippine law.

13. Changes to This Privacy Policy

labet8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made to this Policy, labet8 will notify registered players via the email address associated with their labet8 account and will post the updated Policy on the labet8 platform with a revised "Last Updated" date at the top of this page.

Your continued use of labet8 following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how labet8 protects your personal data. If you do not agree with any changes to this Policy, you should cease using labet8 and may request account closure by contacting our support team.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or labet8's handling of your personal data, please contact our Data Protection Officer through the live chat feature available on the labet8 platform. Our support team is available 24 hours a day, 7 days a week.

For written privacy-related inquiries, you may reach labet8 at: support labet8.app

labet8 aims to acknowledge all privacy-related inquiries within one (1) business day and to provide a substantive response within thirty (30) days of receipt, in accordance with the Philippine Data Privacy Act.

If you are not satisfied with labet8's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.